Shipping policy

Shipping Policy for Pumpkin Hill House

At Pumpkin Hill House we strive to get your hand-crafted treasures to you as quickly as possible while ensuring they arrive safely and securely.

Processing Time

  • All orders are processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed the following business day.

Shipping Methods & Rates

  • We offer a variety of shipping methods, including standard and expedited options. Shipping rates are calculated based on your order’s size, weight, and destination at checkout.

  • We ship to  the United States, Canada and some European nations. Please contact us for more information.

  • Orders over 150.00 may qualify for free shipping. You’ll see any discounts automatically applied at checkout.

Shipping Time

  • Standard shipping typically takes 3 to 8 business days.

  • Expedited shipping options are available at checkout, with delivery times ranging from 1 to 5 business days.

  • Please note that shipping times may vary depending on your location, and we cannot guarantee delivery dates due to factors such as weather, holidays, or carrier delays.

Order Tracking

  • Once your order ships, we will send you a tracking number so you can track its progress.

  • Please allow 24-48 hours for tracking information to update in the system.

International Shipping

  • We offer international shipping. Please note that customs fees, taxes, and duties may apply to international orders, and these are the responsibility of the customer.

  • Shipping times for international orders can vary, and tracking may not be available for all destinations.

Shipping Delays

  • While we strive to ship your order quickly, delays can happen due to unforeseen circumstances such as weather conditions, holidays, or high order volumes.

  • If your order is delayed or lost during transit, please contact us using the contact us form on our site and we will assist you in resolving the issue.

Address Accuracy

  • Please double-check your shipping address during checkout. We are not responsible for orders sent to incorrect or incomplete addresses.

  • If you notice an error with your address after placing an order, please contact us as soon as possible through the contact form on our site so we can assist with corrections.