Refund policy

Return & Refund Policy for Pumpkin Hill House

At Pumpkin Hill Hosue we want you to be completely satisfied with your purchase. If for any reason you are not delighted with your order, we are here to help!

Returns

  • We accept returns within 14 days of the delivery date for most items.

  • To be eligible for a return, the item must be unused, undamaged, and in the same condition as when you received it.

  • Custom, personalized, or sale items are non-returnable unless they are defective or damaged upon arrival.

Refunds

  • Once we receive your return and inspect the item(s), we will notify you of the approval or rejection of your refund.

  • If your return is approved, a refund will be processed to your original method of payment within 5-7 business days.

  • Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item was damaged or defective.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us using the contact form on our site.

Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 7 days of receiving the product.

  • You may be required to send photos of the damaged item, and we will offer a replacement, store credit, or full refund based on your preference.

How to Return an Item

  1. Contact us at using the form contact us on our site with your order number and reason for return.

  2. We will provide instructions on how to return the item to us.

  3. Pack the item securely, ensuring it is in its original condition, and ship it back to us at the address we provide.

Non-Returnable Items

  • Gift cards

  • Personalized or custom items

  • Sale or clearance items